Increasing Compassion in Healthcare Administration
Originally published in Olive Quarterly in 2022.
Increasing compassion in healthcare administration: Meet Talent Acquistion Manager Regina Mickley
Regina Mickley (she/her) knows all too well how the current, flawed healthcare system negatively impacts patients and their loved ones. She recalls the stress of dealing with the system when her mother was in a terrible car accident during Regina’s senior year of college.
“She was in a coma for two months and then spent the next year in various rehab and long-term care facilities before she finally was able to come home,” says Regina. “I distinctly remember my dad getting double billed for the helicopter ride while my mom was still in the ICU. My dad shouldn’t have had to worry about meticulously reviewing every medical bill he received.”
I never want any family to experience something like that while their loved one is fighting for their life.”
Regina has been working in talent acquisition her entire career, but after spending the first few years at two recruiting agencies, she felt called to look for a mission-driven organization where she could be part of something bigger than herself.
“I really wanted to join an innovative organization where I could make a larger impact,” she says.
In 2018, when she found Olive — then just 60 employees strong — through a former colleague, she felt she found the right place for her.
“As I started learning more about the company, it was evident there was something really special here,” says Regina. She joined as Olive’s first recruiter, and after almost four years, Regina is still passionate about the work she’s doing as a talent acquisition manager — playing an important role in growing Olive’s talent to more than 1,300 employees spread across The Grid.
“I continue to be amazed by how intelligent, innovative, passionate and thoughtful Olivians are,” says Regina. “For far too long, patients have become accustomed to expecting healthcare to be inefficient, inconsistent and expensive. To be part of an organization that is challenging the status quo and doing something that impacts everyone is incredibly rewarding.”
WHAT DO YOU DO WITH YOUR FREE TIME OFF THE GRID?
“During the pandemic, I got married and purchased my f irst home, so the DIY projects have been endless. We got engaged in Ireland and decided to go with an Irish pub theme for our basement, which has kept us busy until spring comes around when we can build a large garden in our backyard. When I’m not busy being a homeowner, I love to play sand volleyball and smoke something new on my Traeger grill.”
WHAT’S YOUR FAVORITE #INTEREST CHANNEL IN OLIVE’S SLACK?
“#personal-pets, because who doesn’t love looking at adorable animals throughout the day?”