AI as a Change Agent for Healthcare
Originally published in Olive Quarterly in 2022.
AI as a change agent for health: Meet Strategic Account Lead Ross Moore.
Ross Moore (he/ him) grew up watching his mom go to work each day as a nurse. Through her, he witnessed the depth of care and compassion that healthcare workers bring to their jobs — as well as the administrative obstacles they encounter. Ross’ mother went into nursing because of her passion for taking care of patients in need, but her time with patients is often cut short.
“Unfortunately, she spends over half of her day documenting the care she delivers, speaking with insurance companies to ensure the care she provided will be reimbursed and speaking with internal auditors about the billing codes she applied to her patients’ charts,” says Ross. “Nurses deserve better. They should be spending their time treating patients, not sitting behind computers completing administrative work.”
Ross joined Olive in 2020, drawn in by the direct positive effect Olive provides to healthcare workers.
“I was intrigued by Olive because it was taking the differentiated approach of bringing automation and AI as a Service to healthcare providers,” Ross says. “Olive is truly making an impact with nurses and physicians who have faced exhausting circumstances these past two years during the pandemic by reducing their administrative work.”
He first started as the general manager of revenue cycle solutions, helping to determine which products Olive should develop internally or obtain from a vendor partner. Then, he took on his current role as strategic account lead to get closer to customers, help them develop their AI transformation roadmap and pivot to a business development mindset.
Ross sees automation and AI as a tool to help solve larger issues in the U.S. healthcare system.
“Despite having the best technology, physicians and clinical research in the world, we are ranked last among developed nations when it comes to healthcare costs and patient outcomes,” says Ross. “This is a tough pill to swallow. At the same time, the United States’ position makes me excited. It presents an opportunity for us to be a change agent in improving our global ranking, helping Americans live a healthier life and reducing the cost of care.”
WHAT’S YOUR FAVORITE THING TO DO WITH YOUR FREE TIME OFF THE GRID?
“Spend time with family. My wife, Meghan, and I have two young boys, Patrick (3.5 years old) and Johnny (2 years old). We love taking family vacations to the beach.”
WHAT’S YOUR FAVORITE #INTEREST CHANNEL IN OLIVE’S SLACK?
“#interest-olympics. I grew up swimming competitively in international events and also lived in Australia during my teenage years where I competed in national competitions. During this time, I was seen as ‘the American guy,’ which I fully embraced. I have an immense amount of respect for the dedication professional athletes have for their sport and love seeing the best athletes in the world compete against each other. It is fun seeing other Olivians with an appreciation for athletics cheer on American athletes and show their support for our country.”